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Chapter 12: Advanced Troubleshooting

• 12.0 Advanced Troubleshooting
  • 12.0.1 Introduction
    • 12.0.1.1 Introduction
• 12.1 Computer Components and Peripherals
  • 12.1.1 Apply Troubleshooting Process to Computer Components and Peripherals
    • 12.1.1.1 Six Steps for Advanced Troubleshooting Computer Components and Peripherals
    • 12.1.1.2 Common Problems and Solutions for Components and Peripherals
    • 12.1.1.3 Apply Troubleshooting Skills to Computer Components and Peripherals
    • 12.1.1.4 Lab - Repair Boot Problem
    • 12.1.1.5 Lab - Remote Technician - Repair Boot Problem
    • 12.1.1.6 Lab - Troubleshooting Hardware Problems in Windows 7
    • 12.1.1.7 Lab - Troubleshooting Hardware Problems in Windows Vista
    • 12.1.1.8 Lab - Troubleshooting Hardware Problems in Windows XP
• 12.2 Operating Systems
  • 12.2.1 Apply Troubleshooting Process to Operating Systems
    • 12.2.1.1 Six Steps for Advanced Troubleshooting Operating Systems
    • 12.2.1.2 Common Problems and Solutions for Operating Systems
    • 12.2.1.3 Apply Troubleshooting Skills to Operating Systems
    • 12.2.1.4 Lab - Fix an Operating System Problem
    • 12.2.1.5 Lab - Remote Technician - Fix an Operating System Problem
    • 12.2.1.6 Lab - Troubleshooting Operating System Problems in Windows 7
    • 12.2.1.7 Lab - Troubleshooting Operating System Problems in Windows Vista
    • 12.2.1.8 Lab - Troubleshooting Operating Systems in Windows XP
• 12.3 Networks
  • 12.3.1 Apply Troubleshooting Process to Networks
    • 12.3.1.1 Six Steps for Advanced Troubleshooting Networks
    • 12.3.1.2 Common Problems and Solutions for Networks
    • 12.3.1.3 Apply Troubleshooting Skills to Networks
    • 12.3.1.4 Lab - Fix a Network Problem
    • 12.3.1.5 Lab - Remote Technician - Fix a Network Problem
    • 12.3.1.6 Lab - Troubleshooting Network Problems in Windows 7
    • 12.3.1.7 Lab - Troubleshooting Network Problems in Windows Vista
    • 12.3.1.8 Lab - Troubleshooting Network Problems in Windows XP
• 12.4 Laptops
  • 12.4.1 Apply Troubleshooting Process to Laptops
    • 12.4.1.1 Six Steps for Advanced Troubleshooting Laptops
    • 12.4.1.2 Common Problems and Solutions for Laptops
    • 12.4.1.3 Apply Troubleshooting Skills to Laptops
    • 12.4.1.4 Lab - Fix a Laptop Problem
    • 12.4.1.5 Lab - Remote Technician - Fix a Laptop Problem
    • 12.4.1.6 Lab - Troubleshooting Laptop Problems in Windows 7
    • 12.4.1.7 Lab - Troubleshooting Laptop Problems in Windows Vista
    • 12.4.1.8 Lab - Troubleshooting Laptop Problems in Windows XP
• 12.5 Printers
  • 12.5.1 Apply Troubleshooting Process to Printers
    • 12.5.1.1 Six Steps for Advanced Troubleshooting Printers
    • 12.5.1.2 Common Problems and Solutions for Printers
    • 12.5.1.3 Apply Troubleshooting Skills to Printers
    • 12.5.1.4 Lab - Fix a Printer Problem
    • 12.5.1.5 Lab - Remote Technician - Fix a Printer Problem
    • 12.5.1.6 Lab - Troubleshooting Printer Problems in Windows 7
    • 12.5.1.7 Lab - Troubleshooting Printer Problems in Windows Vista
    • 12.5.1.8 Lab - Troubleshooting Printer Problems in Windows XP
• 12.6 Security
  • 12.6.1 Apply Troubleshooting Process to Security
    • 12.6.1.1 Six Steps for Advanced Troubleshooting Security
    • 12.6.1.2 Common Problems and Solutions for Security
    • 12.6.1.3 Apply Troubleshooting Skills to Security
    • 12.6.1.4 Lab - Fix a Security Problem
    • 12.6.1.5 Lab - Remote Technician - Fix a Security Problem
    • 12.6.1.6 Lab - Troubleshooting Access Security in Windows 7
    • 12.6.1.7 Lab - Troubleshooting Access Security in Windows Vista
    • 12.6.1.8 Lab - Troubleshooting Access Security in Windows XP
• 12.7 Advanced Troubleshooting
  • 12.7.1 Summary
    • 12.7.1.1 Summary

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