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Chapter 8: Mobile Devices

• 8.0 Mobile Devices
  • 8.0.1 Introduction
    • 8.0.1.1 Introduction
• 8.1 Mobile Device Hardware Overview
  • 8.1.1 Mobile Device Hardware
    • 8.1.1.1 Non-Field-Serviceable Parts
    • 8.1.1.2 Non-Upgradeable Hardware
    • 8.1.1.3 Touchscreens
    • 8.1.1.4 Solid State Drives
• 8.2 Mobile Operating Systems
  • 8.2.1 Android versus iOS
    • 8.2.1.1 Open Source versus Closed Source
    • 8.2.1.2 Application and Content Sources
  • 8.2.2 Android Touch Interface
    • 8.2.2.1 Home Screen Items
    • 8.2.2.2 Managing Apps, Widgets, and Folders
    • 8.2.2.3 Lab - Working with Android
  • 8.2.3 iOS Touch Interface
    • 8.2.3.1 Home Screen Items
    • 8.2.3.2 Managing Apps and Folders
    • 8.2.3.3 Lab - Working with iOS
  • 8.2.4 Common Mobile Device Features
    • 8.2.4.1 Screen Orientation and Calibration
    • 8.2.4.2 GPS
    • 8.2.4.3 Lab - Mobile Device Features - Android and iOS
    • 8.2.4.4 Worksheet - Mobile Device Information
• 8.3 Network Connectivity and Email
  • 8.3.1 Wireless and Cellular Data Network
    • 8.3.1.1 Wireless Data Network
    • 8.3.1.2 Lab - Mobile Wi-Fi - Android and iOS
    • 8.3.1.3 Cellular Communications
  • 8.3.2 Bluetooth
    • 8.3.2.1 Bluetooth for Mobile Devices
    • 8.3.2.2 Bluetooth Pairing
  • 8.3.3 Configuring Email
    • 8.3.3.1 Introduction to Email
    • 8.3.3.2 Activity - Matching Email Protocols
    • 8.3.3.3 Android Email Configuration
    • 8.3.3.4 iOS Email Configuration
  • 8.3.4 Mobile Device Synchronization
    • 8.3.4.1 Types of Data to Synchronize
    • 8.3.4.2 Application Installation Software Requirements
    • 8.3.4.3 Synchronization Connection Types
• 8.4 Methods for Securing Mobile Devices
  • 8.4.1 Passcode Locks
    • 8.4.1.1 Overview of Passcode Locks
    • 8.4.1.2 Lab - Passcode Locks - Android and iOS
    • 8.4.1.3 Restrictions on Failed Login Attempts
  • 8.4.2 Cloud-Enabled Services for Smart Devices
    • 8.4.2.1 Remote Backup
    • 8.4.2.2 Locator Applications
    • 8.4.2.3 Remote Lock and Remote Wipe
  • 8.4.3 Software Security
    • 8.4.3.1 Antivirus
    • 8.4.3.2 Patching and Updating Operating Systems
• 8.5 Basic Troubleshooting Process for Mobile Devices
  • 8.5.1 Applying the Troubleshooting Process to Mobile Devices
    • 8.5.1.1 Identify the Problem
    • 8.5.1.2 Establish a Theory of Probable Cause
    • 8.5.1.3 Test the Theory to Determine Cause
    • 8.5.1.4 Establish a Plan of Action to Resolve the Problem and Implement the Solution
    • 8.5.1.5 Verify Full System Functionality and Implement Preventive Measures
    • 8.5.1.6 Document Findings, Actions, and Outcomes
  • 8.5.2 Common Problems and Solutions for Mobile Devices
    • 8.5.2.1 Identify Common Problems and Solutions
    • 8.5.2.2 Lab - Troubleshooting Mobile Devices
• 8.6 Mobile Devices
  • 8.6.1 Summary
    • 8.6.1.1 Summary

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